Frequently Asked Questions
Everything you need to know about shopping with Cellar Door.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric composition for stretch.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that intimate apparel and final sale items are not eligible for return due to hygiene and clearance regulations.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing and your specific location.
Are your garments ethically produced?
At Cellar Door, we prioritize sustainable fashion. We partner exclusively with fair-trade certified factories that ensure safe working conditions and use eco-friendly materials whenever possible.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.